Epic Credentialed Trainer, FT, Days

About the Role

Responsible for delivering end-user training for all EMR (Epic) system applications, working closely with staff to develop competence in the use of clinical and business information systems. Creates and delivers end-user training for corporate-wide system applications, such as Workday, Microsoft 365, and others. Serves as the primary educator and post-support knowledge trainer in various applications for individuals, groups, and teams. Works closely with Epic Analysts to ensure curriculum is tested and updated timely and with high quality. Provides at-the-elbow (ATE) concierge service for physicians and, as needed, other clinicians. Educators must acquire and maintain credentialing status in every assigned application they teach. Collaborates with subject matter experts (SMEs) to extract updated information for curriculum development, enhancement, and classroom delivery.

Upon hire, the educator must meet the recommended training requirements documented as Prisma Health and/or Epic’s best practice. Credentialing in assigned applications and other required administrative work and coursework must be obtained within eight weeks of assignment. Failure to do so could result in disciplinary action, up to and including termination of employment.

Responsibilities

• Delivers end-user training for all EMR system applications (new team members and implementations) and other organization-wide systems programs.
• Assists in auditing and enhancing EMR application curricula for new team member delivery.
• Provides ATE training for providers and other appointed clinicians.
• Collaborates with SMEs in assigned applications to ensure updated content and to enhance relationships.
• Completes quarterly presentation audit of assigned applications with the team.
• Helps develop and deploy virtual and eLearning tips on assigned applications.
• Performs other duties as assigned.

Requirements

• High School diploma or post-high school degree earned. Bachelor's Degree preferred in General Education, Information Sciences, Business Management, Training and Development, Clinical Informatics, Project Management, or related area of expertise.
• Two (2) years as an Educator or Trainer in adult healthcare or general education/training experience.
• Two (2) years in a medical office or healthcare facility training setting preferred.
• One (1) year of training on EMR preferred.

Upon hire, educator must meet the recommended training requirements documented as Prisma Health and/or Epic’s best practice. Credentialing in assigned applications and other required administrative work and coursework must be obtained within eight weeks of assignment.

Skills

• Computer skills (word processing, spreadsheets, database, Microsoft Office).
• Knowledge of office equipment.
• Mathematical skills.
• Skill and experience in adult education.
• Skills in systems facilitation.
• Ability to develop/enhance curricula and workflows.

Schedule

Day shift (United States of America).