Epic Cadence and RTE Analyst - Remote

Primary Responsibilities

• Provide Epic product function and build for assigned Epic module related to Epic Patient Access applications including Prelude and Cadence
• Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
• Work closely with Patient Access users to design, build and improve scheduling, registration, admission, authorization, and patient throughput workflows
• Lead medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
• Mentor team members on Epic functionality as well as workflows, documentation, best practices, change management, etc.
• Serve as a subject matter expert for Epic Patient Access modules and workflows
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Identify system optimization and enhancement opportunities and collaborate with vendors and other IT analysts in order to design and implement effective solutions
• Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
• Configure and build visit types, work queues, registration forms, referral templates, and provider records
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with trainers to develop and maintain application specific training curriculum and materials
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Attend, participate in, and contribute to meetings throughout the facility
• Facilitate communication with stakeholders from initial requirements to final implementation
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

Required Qualifications

• Active / current Epic certification in Cadence and/or Prelude
• 5+ years of healthcare experience
• 2+ years of experience in an Epic analyst role with function and build experience
• 2+ years of direct client healthcare domain knowledge in registration, real time eligibility and insurance verification
• 2+ years of Subject Matter Expertise (SME) in Epic Patient Access applications
• 2+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas

Preferred Qualifications

• Active / current Epic certification in RTE OR Referrals
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
• 4+ years of knowledge in policies and procedures related to the operational functions
• Demonstrated ability and history of team management (informal or formal), cross-team communication and leadership skills
• Proficiency with MS Excel, Visio, PowerPoint and SharePoint