Epic Analyst - Cadence

Responsibilities

• Review and work open tickets for our client teams, coordinating with the client and Epic IT to test and migrate changes to production.
• Configure and maintain Epic scheduling tools including ticket generation rules, decision trees, Fast Pass, Ticket Pass, and waitlist automation.
• Maintain referral notifications, appointment request reminders, and communication workflows.
• Create and monitor reports in Epic to support any of the above workflow responsibilities.
• Join operational meetings with client counterparts to provide updates on open tickets, in-flight projects, and metrics.
• Contribute to project work across Comprehensive Scheduling and Intelligence Hub initiatives, translating decisions into Epic build and fixes.
• Provide technical guidance to schedulers, clinic staff, and contact center teams as needed.
• Lead problem-solving conversations with client managers, surfacing issues and driving toward resolution.

Requirements

• 2-4 years of experience as an Epic Cadence analyst, with deep knowledge of scheduling decision trees, core scheduling setup, and appointment configuration.
• Active Epic Cadence certification; this is a firm requirement.
• Working knowledge of Epic Referrals workflows; formal certification is not required but meaningful hands-on familiarity is.
• Ability to translate operational requirements and client decisions into Epic build without step-by-step direction.
• Comfort leading client-facing meetings with operational managers and clinic stakeholders.
• Strong organizational skills and ability to prioritize across tickets, project work, and ad hoc requests.
• Clear, direct communication style with both technical and non-technical audiences.
• Analytical approach to monitoring performance data, identifying patterns, and recommending configuration improvements.

Qualifications

Required:

• Active Epic Cadence certification.
• Experience with Epic Referrals workflows.
• Ability to translate operational requirements into Epic build.
• Comfort leading client-facing meetings.
• Strong organizational skills.
• Clear, direct communication style.
• Analytical approach to performance data.

Desired:

• Epic MyChart certification or equivalent hands-on experience.
• Experience with Cheers or Hello World Epic modules.
• Background working across multiple health systems or in a consulting or managed services environment.