Epic Analyst, Cadence

About the role

We are seeking an experienced Epic Application Analyst - Cadence to support the design, build, optimization, maintenance, and enhancement of Epic scheduling workflows. The ideal candidate is a collaborative problem-solver with strong hands-on Epic Cadence build expertise and a passion for improving patient access, scheduling efficiency, operational performance, and the overall patient experience.

Responsibilities

• Build, configure, maintain, and optimize Epic Cadence functionality across ambulatory and specialty care environments.
• Build and maintain provider templates, appointment types, visit types, scheduling rules, departments, resources, and patient access workflows.
• Configure and support referral scheduling, decision trees, wait lists, provider scheduling, and patient access workflows.
• Collaborate with operational, clinical, and leadership teams to improve scheduling workflows, patient access processes, and provider utilization.
• Analyze business requirements and translate operational needs into Epic solutions and workflow improvements.
• Support Cadence-related implementations, upgrades, system enhancements, optimization initiatives, and workflow redesign projects.
• Troubleshoot application issues, identify root causes, and implement sustainable solutions.
• Perform system testing, validation, and quality assurance activities for upgrades, new functionality, workflow changes, and optimization efforts.
• Develop and maintain system specifications, workflow documentation, build documentation, test scripts, training materials, and support resources.
• Participate in change management activities and provide end-user education and support.
• Monitor system performance, evaluate user feedback, and recommend process improvements.
• Collaborate with other Epic application teams, integration teams, and third-party vendors to ensure seamless workflow functionality.
• Participate in go-live support, on-call support, and issue resolution activities as needed.

Required Qualifications

• Epic Cadence Certification required.
• Bachelor's degree in Healthcare Informatics, Information Systems, Business, or related field, or equivalent experience.
• Minimum 3 years of hands-on Epic Cadence build, configuration, maintenance, and optimization experience in a production healthcare environment.
• Demonstrated experience building and supporting: provider templates, appointment types, visit types, scheduling rules, departments and resources, referral scheduling workflows, wait lists, and patient access workflows.
• Experience supporting Epic implementations, upgrades, optimization projects, workflow redesign initiatives, or system conversions.
• Strong understanding of patient access, ambulatory scheduling, referrals, registration, and healthcare operations.
• Experience gathering business requirements and translating operational needs into technical solutions.
• Experience developing test scripts, executing testing, documenting results, and supporting go-live activities.
• Strong analytical, problem-solving, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits

• 100% Remote Work
• 100% Employer-Paid Medical Insurance
• Annual $1,500 HSA Contribution
• Generous PTO
• 403(b) Retirement Plan with Employer Contribution
• Professional Development & Education Assistance
• Mission-Driven Culture Focused on Community Health