Epic Cadence Analyst (Oncology Expansion)

Key Responsibilities

• Support a major Oncology Expansion initiative by assessing, designing, and optimizing scheduling and referral workflows.
• Configure, enhance, and maintain Epic Cadence and Prelude functionality to support operational goals.
• Build and maintain provider templates, appointment types, scheduling rules, protocols, and decision trees.
• Support referral management initiatives, including referral work queue configuration and optimization.
• Perform department, provider, location, and service line build activities to support organizational growth.
• Partner with access, operations, and clinical teams to identify workflow challenges and improvement opportunities.
• Analyze current-state workflows and recommend solutions that improve scheduling efficiency, referral conversion, and patient access.
• Troubleshoot application issues and workflow concerns within the Epic environment.
• Provide ongoing production support, ticket management, testing, system maintenance, and documentation.
• Collaborate with operational leaders and end users to ensure Epic solutions align with business and clinical needs.
• Drive workflow optimization efforts and support continuous process improvement initiatives.

Required Qualifications

• Epic Cadence Certification.
• Minimum of 3 years of hands-on Epic Cadence experience.
• Experience building and supporting scheduling workflows, provider templates, and appointment types.
• Experience gathering requirements from operational stakeholders and translating business needs into Epic solutions.
• Experience troubleshooting and supporting Epic Cadence within a production healthcare environment.
• Healthcare provider, health system, or hospital experience.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to work independently while managing multiple priorities and partnering with cross-functional teams.
• Strong analytical and problem-solving skills with a focus on workflow optimization and operational improvement.
• Epic Prelude and/or Grand Central experience.
• Oncology scheduling experience.
• Referral management workflow experience.
• Experience supporting infusion centers, cancer centers, or other specialty scheduling environments.
• Experience with patient access and centralized scheduling operations.
• Experience leading workflow optimization and process improvement initiatives.
• Experience working in complex scheduling environments with high patient volumes and multiple service lines.