Epic Applications Analyst III - Epic

Health First Integrated Delivery Network (IDN) seeks an Epic Applications Analyst III to provide advanced support in the design, implementation, optimization, and support of the Epic Electronic Medical Record (EHR) system. This role serves as project leader, collaborating with clinical, operational, and technical teams to align Epic systems with business needs and regulatory standards, driving performance improvement through data reporting, advanced configuration, and proactive system enhancements.

Responsibilities

• Leads implementation projects for the EHR and system optimization efforts to improve overall efficiency and end-user experience.
• Conducts complex system configurations and supports advanced troubleshooting to ensure system stability, performance, and usability of Epic applications by end-users.
• Delivers end-user training and creates comprehensive documentation to ensure proper system usability and knowledge sharing across teams.
• Develops and manages dashboards, reports, and data extraction to align with organizational and clinical reporting requirements.
• Partners with cross-functional teams to manage major EHR upgrades, enhancement requests, testing cycles, and change management initiatives to drive performance improvement.
• Provides oversight to ensure compliance with healthcare regulations such as HIPAA, The Joint Commission (TJC), and Health First policies and procedures.
• Serves as an escalation point for junior analysts and subject-matter expert (SME) for complex issues and incidents in Epic, providing guidance and resolutions to the applications team.
• Provides insight and recommendations to Epic Applications leadership regarding strategies, performance metrics, and long-term system sustainability and improvement opportunities.

Requirements

• Bachelor’s degree in Information Technology, Healthcare, Business Administration, or a relevant field.
• Four (4) years of experience with an EHR, including system configuration and support.
• Accreditation(s) in multiple Epic specialties required prior to start date and maintained.
• Six (6) years of EHR experience, including system configuration and support, may substitute for education.

Skills

• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to manage small projects, lead, and mentor others.
• Advanced knowledge of Epic modules.
• Excellent communication and problem-solving skills.
• Advanced project management skills.
• Familiarity with Healthcare IT regulations.

Preferred Qualifications

• Six (6) years of experience with Epic EHR, including system configuration and support.
• Project Management Professional (PMP) certification.
• Certified Scrum Master (CSM).
• Certified Health Technology Specialist (CHTS).

Physical Requirements

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• Exposure to inside environments with varied temperatures, air quality, lighting, and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

At Health First, diversity and inclusion are essential for continued growth and evolution. The organization strives to build and nurture a culture that recognizes, encourages, and respects diverse voices, fostering innovation and collaboration among associates, customers, and the communities served.

Schedule

Full-Time, 8:00 AM – 5:00 PM