Epic Applications Analyst

About the Role

Provide first-level technical support to Epic EHR users, troubleshooting system issues and ensuring smooth day-to-day operations. This is a 100% remote contract position.

Responsibilities

• Respond to user questions and provide timely assistance with Epic workflows, functionality, and system-related concerns.
• Assist senior analysts with Epic configuration, workflow updates, user settings, and system maintenance activities.
• Support routine data maintenance and validation within the Epic environment under appropriate guidance.
• Perform basic analysis of user-reported issues and identify potential causes before escalating complex problems.
• Conduct testing and quality assurance for Epic system updates, enhancements, patches, and configuration changes.
• Document test results, identified issues, and resolutions to support successful system deployments.
• Develop and maintain basic Epic/EHR training materials, user guides, and process documentation.
• Assist with user onboarding and training for clinical, administrative, and operational staff.
• Manage incidents and service requests through the organization’s ticketing system, ensuring accurate tracking and documentation.
• Resolve routine Epic issues within established procedures and escalate complex problems to senior analysts with complete troubleshooting details.
• Collaborate with clinical, operational, and IT teams to improve EHR usability, user experience, system reliability, and support processes.