Applications Analyst
About the role
The Applications Analyst is responsible for assisting in supporting the full systems life cycle for the enterprise business systems of the Firm (e.g. the Firm’s document management system, financial systems, CRM). Analysts will provide application maintenance and support to minimize service disruption and facilitate operations. Activities include, but are not limited to involvement with systems installation, integration, maintenance, upgrades, patch installation, configuration, troubleshooting and diagnosing root cause for problems, performance monitoring, and maintenance of SQL scripts and stored procedures. Additional duties include working with related process stakeholders to identify and resolve related problems and issues as well as realize efficiencies as a result of process and systems improvements. This position will also serve the role of project manager for some related activities. Candidates must have strong communication skills, both written and verbal, as Application Analysts work closely with business systems support analysts and other specialists, and occasionally train new employees and write technical reports. Additional experience with related iManage products, such as iManage Threat Manager, iManage Records Manager, GDSI, RBRO or Litera iManage tools, or other related software is a plus. This position will participate in these tasks with limited supervision and direct execution, as well as through coordinating, overseeing, and delegating to Technology department resources as well as external vendors, service providers, contractors, and consultants.
Responsibilities
- Applications Administration: Installation, configuration, upgrading, patching, and maintenance of systems programs, modules and related system software packages.
- Troubleshooting of problems related to software performance and functionality and assist in determining root