Epic Application Analyst - Ambulatory

About the role

The EHR Application Analyst II serves as a primary point of contact for resolving complex technical issues and system errors, utilizing advanced troubleshooting techniques and problem-solving skills to ensure timely resolution and minimal disruption to patient care. They provide day-to-day technical support to end-users, including troubleshooting issues, answering questions, and resolving system errors to ensure uninterrupted use of the EHR system.

Responsibilities

• Provide guidance to other team members for and perform routine maintenance tasks, such as software updates, patches, and upgrades, to ensure the stability and security of the EHR system.
• Coordinate collaborative efforts with cross-functional teams, including IT professionals, clinicians, administrators, and vendors, to support EHR initiatives and projects, and facilitate communication and coordination.
• Maintain comprehensive documentation of system configurations, processes, and procedures, and establish knowledge-sharing practices to ensure the availability and accessibility of critical information within the team.
• Provide training and mentorship to junior analysts and end-users, sharing knowledge and best practices to enhance team capabilities and promote continuous learning and professional development within the organization.

Qualifications

• Minimum Qualifications: Bachelor's Degree required, 3 - 5 years of applicable IT or healthcare experience required. Epic Implementation experience preferred.
• Knowledge, Skills and Abilities Required: Analytical, organization, and verbal communication skills, Ability to work independently and within teams, Ability to solve problems and understand customer needs, Understanding of healthcare business process and technology, Understanding of healthcare workflows and terminology, Strong desktop tool usage including Word, Excel, and PowerPoint.