Application Analyst - Epic Ambulatory

Responsibilities

• Install new applications, new components, and upgrade existing applications.
• Configure application settings.
• Provide go-live and rollout support.
• Provide training and support for end users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s).
• Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Afford assistance in determining how a new system, upgrade, or new component can best meet the needs of the users.
• Analyze business/clinical needs and requirements.
• Evaluate the operational workflow that is applied to the system.
• Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification.
• Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Maintain application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team.
• Participate in the maintenance of training materials and disseminate materials to users.
• Provide 24 x 7 on-call coverage for user support on a rotating basis.
• Work with the help desk and support personnel on escalated issues to identify problems and resolve them.
• Triage network, hardware, or workstation issues as required.
• On an as-needed basis, provide on-site support within the Montefiore Medical Center hospitals and/or its’ affiliates (on-site, rotational support).
• Analyze necessary application modifications and work with the appropriate Montefiore Technology associate or the vendor to coordinate the modification.
• Function as a liaison to the vendor for Montefiore Technology.
• Contact vendor to report escalations and obtain assistance with solving issues.
• Afford assistance in coordinating vendor activities including hardware or software installation.
• Optimize ambulatory and primary care clinical workflows, including documentation, orders, In Basket messaging, health maintenance, and visit workflows.
• Participate in governance review, change control processes, and release management.
• Collaborate with providers, nursing staff, and operational leaders to gather requirements and improve workflows.

Requirements

• Epic certification in Ambulatory or Orders is required.
• Solid knowledge of inpatient and ambulatory workflows.
• Experience with Behavioral Health, Social Work and Primary Care specialties is preferred.
• 3+ years of related clinical or business experience.
• Application/System implementation, troubleshooting, testing, and support experience.
• Full life cycle of implementation with go-live support experience.
• Strong desktop skills including Word, Excel, PowerPoint, Visio.
• Strong analytical and problem-solving skills.
• Bachelor's degree or equivalent experience.