Epic Analyst- REMOTE

About the role

We are currently seeking a Business Sys. Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the opportunity to work from home / remotely in the US.

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

NTT DATA Services is committed to improving patient outcomes by creating efficiencies across the healthcare ecosystem. A recognized leader in the healthcare space, the company delivers targeted segment solutions including patient engagement, predictive analytics, healthcare cloud hosting, integration and interoperability, clinical and claims application implementation, revenue cycle management and policy administration, in addition to core managed infrastructure, application and business process services. Clients include more than 1,800 hospitals, 2,200 long-term care facilities, 225 acute care facilities, 43,000 clinicians, 1,000 physician practices and 50 insurance providers in support of 65 million policy holders.

Responsibilities

• Respond to client incidents and requests regarding the clinical aspects of the Epic suite. (may include, but are not limited to, workflow issues, application errors, user access, etc.)
• Proactively manage all assigned and unassigned incidents and requests.
• Drive resolution to maintain our account SLAs (Service Level Agreement).
• Handle incoming calls and follow account-specific processes.
• Understand the latest configurations and changes of Epic.
• Participate in the development of knowledge management and training content for our staff.
• Analyze closed incidents to continuously improve and expand the knowledge base.
• Assist and mentor service desk staff.

Requirements

• Experience in EMR system integration with other clinical systems.
• Minimum 5 Years Healthcare Systems-Customer Service Experience

Skills

• Experienced in Epic clinical workflows and functionality with 5+ years of clinical care delivery.
• 5+ years of experience in Epic implementation, build and support.
• Demonstrates a service philosophy in all interactions with clinicians and colleagues.
• Have experience in analyzing quantitative and qualitative data.
• Certification or Proficiency in one or more Epic modules.
• Previous team leadership experience.

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match