Epic Ambulatory / Care Link Analyst

About the role

TEKsystems is seeking an experienced Epic Ambulatory / EpicCare Link Analyst. This individual will be responsible for the design, build, testing, implementation, optimization, and support of Epic Ambulatory and EpicCare Link applications. The analyst will work closely with operational and clinical stakeholders to translate business requirements into effective system solutions, troubleshoot issues, and drive workflow improvements across outpatient settings and community provider access platforms. The ideal candidate is highly accountable, proactive, and comfortable managing a ticket queue independently. Strong communication skills and ServiceNow experience are critical. This position will require onsite support during the November Go-Live period.

Key Responsibilities

• Design, build, configure, test, and maintain Epic Ambulatory and EpicCare Link applications.
• Analyze clinical and operational workflows and translate business requirements into Epic solutions.
• Manage and resolve incidents, requests, and enhancement tickets through ServiceNow.
• Proactively monitor work queues and independently pick up and close tickets without requiring assignment.
• Troubleshoot application issues and perform root cause analysis.
• Collaborate with clinicians, operational stakeholders, and IT teams to optimize workflows and system performance.
• Participate in system upgrades, testing, implementation activities, and application maintenance.
• Provide end-user support and issue resolution for physicians, clinical staff, and community providers.
• Document build decisions, workflows, configuration changes, and support activities.
• Support Go-Live activities onsite, including command center coverage and end-user support.

Qualifications

• 3+ years of Epic Ambulatory Analyst experience.
• Experience within a large integrated healthcare system.
• Strong understanding of outpatient clinical workflows.
• Experience supporting Epic implementations, conversions, and Go-Lives.
• Knowledge of Epic interoperability and provider portal workflows.
• Self-starter with the ability to manage priorities in a fast-paced environment.
• Strong communication skills and ability to travel.
• Must have up-to-date Epic certifications in Ambulatory and CareLink.

Skills

• Epic
• Outpatient Ambulatory
• Epic CareLink
• ServiceNow
• Build
• Support
• Communication

Pay and Benefits

The pay range for this position is $70.00 - $78.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule and Location

This is a Contract position based out of New York, NY. This is a hybrid position in New York, NY. This position is anticipated to close on Sep 15, 2026.