Environmental Services - Housekeeping Director

Job Summary

Wisteria at Warner Center, a new Continuing Care Retirement Community set to open in Summer 2026, is seeking an Environmental Services Director. This role offers a comprehensive benefits package, including medical, dental, vision, life insurance, flexible spending accounts, and a Safe Harbor 401(k) plan with generous company match. The position includes $2,000 annual tuition assistance and a robust Talent Development Program.

Responsibilities

• Assures timely response to resident inquiries and work orders.
• Responsible for achieving and maintaining excellent resident satisfaction and employee engagement.
• Hires, trains, and supervises all housekeepers, custodians, laundry, and supervisor personnel. Supervises the performance of all housekeeping, custodians, and laundry personnel through personal inspections and other quality control techniques.
• Delegates authority to supervisory staff for task details to facilitate the smooth flow of materials and services.
• Attends in-service training and education sessions, as assigned.
• Keeps required records, reports, and studies.
• Prepares budget and ensures department operates within budgetary guidelines.
• Implements and monitors the department's safety program, infection control program, and quality standards policies and procedures.
• Collaborates with other departments such as Activities, Food & Beverage, Marketing, etc., to coordinate department functions.
• Procures supplies, chemicals, and equipment. Maintains inventory control. Tests and evaluates new products to improve efficiency.
• Inspects all housekeeping and laundry equipment regularly for proper functioning and safety.
• Serves as rotating Director on Duty 24/7.
• Manages proper disposal of trash and recyclables within the community.
• Prepares for annual State Inspections and re-certification.
• Prepares for scheduled Government inspections (OSHA, Fire Marshall, etc.).
• Complies with all federal, state, and local codes, laws, and regulations governing the Community (RCFE, CDPH, CMS).

Qualifications

• At least three years of environmental services housekeeping management experience in a retirement facility, hotel, hospital, or similar environment.
• Thorough knowledge of floor equipment, carpet care, general cleaning, and laundry equipment, and comprehensive knowledge of housekeeping chemicals and MSDS compliance. Knowledge of infection control.
• Strong organizational, scheduling, and planning skills.
• Strong written and verbal communication skills, Spanish speaking a plus.
• Computer proficient using Microsoft Word, Excel, and Outlook.
• A passion for giving excellent customer service.
• Working knowledge of floor equipment, carpet care, chemical use, and laundry equipment.