ENTRY Phlebotomist

About the role

The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting patients upon arrival and answering any questions or concerns with care and compassion. This individual will maintain the integrity of the waiting area, assist with breaks when other Phlebotomists are unavailable, and utilize Phlebotomy skills to grow within the company.

The ENTRY PSR I has direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures in a safe and accurate manner. The role focuses on excellence in customer care, process skills, and sensitivity to confidentiality and accuracy of patient information. The impact of this role is crucial to maintaining the integrity of the lobby and ensuring all patients receive the expected level of service.

Under the direction of the area supervisor, this role performs daily activities accurately and on time, maintains a safe and professional environment, and keeps required records and documentation. The position demonstrates organizational commitment and promotes a positive image to patients, clients, employees, and the public.

This is primarily a Lobby Greeter position to help patients check in at the kiosk and ensure they feel comfortable while waiting. The role also includes filling in for breaks and covering staffing shortages.

Responsibilities

• Greet patients upon arrival and assist with check-ins via self-service kiosk or handheld tablet.
• Maintain the integrity and cleanliness of the waiting area.
• Assist with breaks and cover staffing shortages in the lobby or draw room.
• Perform forensic and clinical specimen collection and processing following established practices and procedures.
• Explain procedures to patients in a clear, compassionate, and accurate manner.
• Maintain confidentiality and accuracy of patient information.
• Perform keyboard/data entry tasks as required.
• Demonstrate organizational commitment and promote a positive image to patients and the public.

Requirements

• High school diploma or equivalent REQUIRED.
• Phlebotomy experience is required, even if just an internship/externship to learn the basics.
• Minimum of 1-2 years of client-facing customer service experience REQUIRED (e.g., Retail, Home Health Aide).
• Ability to handle patients with care and compassion.
• Willingness to work in both the lobby and draw room to cover breaks and staffing shortages.
• Keyboard/data entry experience is a must.

Schedule

Eastern Time Zone: Tuesday through Friday, 6:30 AM to 3:30 PM. Off every Sunday and Monday.

Benefits

• Healthcare Insurance: Eligible employees and their dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and their dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year of employment.