ENTRY Phlebotomist
About the role
The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also utilize Phlebotomy skills to grow within the company. The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure in a safe and accurate manner. The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills. This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run – will fill in for breaks and cover for staffing shortages.
Responsibilities
- Greet patients upon arrival and answer questions or concerns with care and compassion
- Maintain the integrity of the waiting area
- Assist with breaks when other phlebotomists are unavailable
- Utilize phlebotomy skills to support growth within the company
- Explain scheduled procedures to patients, creating trust and confidence
- Demonstrate excellence in customer care while focusing on process skills, confidentiality, and accuracy of patient information
- Perform daily activities accurately and on time under supervisor direction
- Maintain a safe and professional environment
- Maintain required records and documentation
- Promote a positive image to patients, clients, employees, and the public
- Show willingness to learn new skills
- Act as a lobby greeter, helping patients check in at the kiosk
- Fill in for breaks and cover staffing shortages
Requirements
- Ability to handle patients with care and compassion while assisting with check‑ins via self‑service kiosk or handheld tablet
- Willingness to work both in the lobby and in a draw room to cover breaks
- Confidence to perform forensic and clinical specimen collection and processing following established practices
- Customer service skills