ENTRY Phlebotomist

About the role

The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting patients upon arrival and answering any questions or concerns with care and compassion. This individual will maintain the integrity of the waiting area, assist with breaks when other Phlebotomists are unavailable, and utilize phlebotomy skills to grow within the company.

The ENTRY PSR I has direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures in a safe and accurate manner. The role focuses on excellence in customer care, process skills, and sensitivity to confidentiality and accuracy of patient information. The impact of this individual is crucial to maintaining the integrity of the lobby and ensuring high-quality service for all patients.

This is primarily a Lobby Greeter position to help patients check in at the kiosk and make them feel comfortable while waiting. The role also includes filling in for breaks and covering staffing shortages.

Responsibilities

• Greet patients upon arrival and assist with check-ins via self-service kiosk or handheld tablet.
• Maintain a safe, professional, and organized lobby environment.
• Perform phlebotomy duties, including forensic and clinical specimen collection and processing, following established practices and procedures.
• Assist with breaks and cover staffing shortages as needed.
• Maintain required records and documentation accurately and on time.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.
• Handle patients with care and compassion while ensuring confidentiality and accuracy of patient information.

Requirements

• High school diploma or equivalent (REQUIRED).
• Phlebotomy experience is required, even if just an internship or externship to learn the basics.
• Minimum of 1-2 years of client-facing customer service experience (REQUIRED), such as retail or home health aide roles.
• Keyboard/data entry experience (REQUIRED).
• Must be within a 20-25 minute commute window to ensure ability to travel to/from the site for coverage.

Schedule

Monday–Friday, 6:00 AM–3:00 PM, with rotating Saturdays.

Benefits

• Healthcare Insurance: Eligible employees and dependents receive coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.