ENTRY Phlebotomist

About the role

The ENTRY PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting patients upon arrival and answering any questions or concerns with care and compassion. This individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. The role involves utilizing Phlebotomy skills to grow within the company.

The ENTRY PSR I has direct contact with patients, creating an atmosphere of trust and confidence while explaining procedures in a safe and accurate manner. The role focuses on excellence in customer care, process skills, and sensitivity to confidentiality and accuracy of patient information. This position is crucial to maintaining the integrity of the lobby and ensuring high-quality service for all patients.

Under the direction of the area supervisor, the individual will perform daily activities accurately and on time, maintain a safe and professional environment, and keep required records and documentation. This is primarily a Lobby Greeter position to assist patients with check-in at the kiosk and ensure their comfort while waiting. The role may also involve filling in for breaks and covering staffing shortages.

Responsibilities

• Greet patients upon arrival and address their questions or concerns with care and compassion.
• Maintain the integrity of the waiting area.
• Assist with breaks when other Phlebotomists are unavailable.
• Utilize Phlebotomy skills to support patient care and company growth.
• Explain procedures to patients in a safe, accurate, and confident manner.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Assist patients with check-in via self-service kiosk or handheld tablet.
• Cover breaks and staffing shortages as needed, including performing Phlebotomy duties.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public.

Requirements

• High school diploma or equivalent (REQUIRED).
• Phlebotomy experience is required, even if just an internship/externship to learn the basics.
• Minimum of 1-2 years of client-facing customer service experience (REQUIRED) (e.g., Retail, Home Health Aide).
• Ability to handle patients with care and compassion while assisting with check-ins.
• Willingness to work in both the lobby and draw room to cover breaks.
• Confidence in performing forensic and clinical specimen collection and processing duties following established practices and procedures.
• Strong customer service skills.
• Keyboard/data entry experience.
• Must be within a 20-25 minute commute window to ensure timely coverage.

Schedule

Monday–Friday, 6:00 AM–3:00 PM, with rotating Saturdays.

Benefits

• Healthcare Insurance: Eligible employees and their dependents receive healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment. Premiums are subsidized by Synectics.
• Dental Insurance: Eligible employees and their dependents receive a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• Vision Insurance: Eligible employees receive vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full-time employment.
• 401(k) Plan: Synectics offers all employees aged 21 or older the opportunity to invest in the 401(k) Plan on the first of the month following at least one calendar year of employment.