ENTRY Phlebotomist

About the role

The Entry PSR I/Lobby Experience Coordinator (LEC) helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also utilize Phlebotomy skills to grow within the company.

The Entry PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner. The Entry PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.

Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.

This is primarily a Lobby Greeter position to help patients check in at the kiosk and to help them feel more comfortable while waiting to be called back for their labs to be run – Will fill in for breaks and cover for staffing shortages.

Responsibilities

• Greet patients upon arrival and answer questions with care and compassion
• Assist patients with check-in through self-service kiosk or handheld tablet
• Help patients feel comfortable while waiting to be called back for lab work
• Maintain integrity of the waiting area
• Assist with breaks when Phlebotomists are unavailable
• Cover for staffing shortages as needed
• Perform forensic and clinical specimen collection and processing duties following established practices and procedures
• Work both in the lobby and in a draw room with patients
• Explain procedures to patients in a safe and accurate manner
• Maintain required records and documentation
• Maintain a safe and professional environment

Requirements

• High school diploma or equivalent REQUIRED
• Phlebotomy experience required (intern/externship to learn the basics is acceptable)
• Minimum of 1-2 years of client-facing customer service REQUIRED (Retail, Home Health Aide, etc.)
• Keyboard/data entry experience required
• Ability to handle patients with care and compassion
• Customer service skills required
• Willingness to work both in lobby and in draw room

Schedule

1st shift, hours 8:00 AM – 12:00 PM