Entry-Level Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to resolve issues
- Work with stakeholders across multiple physical locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare systems and technologies
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities
Skills
- Software development and troubleshooting skills
- Experience with healthcare IT systems
- Ability to work independently and as part of a team
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Four-week sabbatical after five years
Pay
Compensation is competitive and reflects the impact your work has on the company and our customers.
Schedule
Full-time position.
Benefits
- Healthcare coverage
- Retirement savings plan
- Flexible spending accounts
- Life and disability insurance
- Employee assistance program
- Professional development opportunities
Location
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.
Equal Opportunity Employer
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that diversity, equity, and inclusion are essential to designing software that supports the delivery of quality care for all patients.