Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems
- Diagnose problems and implement solutions
- Collaborate with customer counterparts
- Manage implementation across multiple physical locations and stakeholders
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Skills
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
- Knowledge of healthcare IT systems
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Sabbatical after five years
Pay
- Competitive salary
Schedule
- Full-time
Company Information
Epic is a global leader in healthcare IT, serving over 305 million patients worldwide. Our community includes major systems like the Mayo Clinic, Johns Hopkins, Cleveland Clinic, and Kaiser Permanente, as well as leading academic medical centers at the University of Wisconsin, University of Michigan, University of California, University of Texas, The Ohio State University, and many more. We are committed to diversity, equity, and inclusion, and we believe that building the best ideas from around the world into Epic software is a point of pride.