Technical Solutions Engineer

About the role

Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.

Responsibilities

• Tackle mission-critical and complex problems for healthcare organizations
• Diagnose problems and implement solutions
• Collaborate with customer counterparts to resolve issues
• Work in various physical locations and with multiple stakeholders

Requirements

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)

Qualifications

• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• Covid-19 vaccination

Benefits

• Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
• Comprehensive benefits to keep you healthy and happy as you grow in your life and career
• Merit-based compensation reflecting the impact your work has on the company and our customers
• Annual raises and bonuses
• Stock grants

Pay

Compensation is competitive and reflects the impact your work has on the company and our customers. Details are provided upon interview.

Schedule

The schedule is flexible and can vary based on project needs and customer requirements. Regular hours are typically 8:00 AM - 5:00 PM, Monday through Friday.

Skills

Strong analytical skills, excellent communication abilities, and the ability to work independently and as part of a team are essential. Proficiency in relevant technologies and software is required.

Benefits

• Healthcare coverage
• Retirement savings plan
• Flexible spending accounts
• Employee assistance program
• Life insurance
• Disability insurance
• Short-term and long-term disability coverage
• Accidental death and dismemberment insurance
• Voluntary benefits such as vision, dental, and wellness programs

Company Culture

We offer a unique campus environment designed to enhance productivity and creativity. All meals are restaurant-quality but cost only a few dollars, and they're prepared by a team comprised of kitchen talent from around the country. After five years here, you'll earn a four-week sabbatical anywhere in the world.

Equal Opportunity Employer

Epic is an equal opportunity employer. Diversity, equity, and inclusion are written into our principles. We are committed to creating a workplace where everyone feels valued and respected.