Technical Solutions Engineer
About the role
Problem-solving with a purpose. As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Alongside customer counterparts, you’ll tackle mission-critical and complex problems – we’re way beyond “turn it off and on again” issues. You’ll need to diagnose the problem, identify a solution, and manage the implementation of the solution, sometimes across multiple physical locations and stakeholders.
Responsibilities
- Tackle mission-critical and complex problems for healthcare organizations
- Diagnose problems and implement solutions
- Collaborate with customer counterparts to resolve issues
- Work with stakeholders across multiple physical locations
Requirements
- Bachelor's degree or greater
- A history of academic excellence or professional success
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to the Madison, WI area (reimbursed)
Qualifications
- Knowledge of healthcare IT systems
- Strong problem-solving skills
- Excellent communication and collaboration abilities
- Ability to work independently and as part of a team
Skills
- Software development
- Healthcare IT systems
- Problem-solving
- Collaboration
Benefits
- Comprehensive benefits package
- Merit-based compensation
- Annual raises and bonuses
- Stock grants
- Sabbatical after five years
Pay
Compensation is commensurate with experience.
Schedule
The schedule is flexible to accommodate the needs of the role and the patient population.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Employee assistance program
Location
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin.
Company Culture
- Restaurant-quality meals at a fraction of the cost
- Unique campus design to enhance productivity
- Opportunities for sabbaticals
- Team-building activities and events
Equal Opportunity Employer
We are committed to creating an inclusive environment for all employees.