Entry Level IT Support

Location: Chandler, AZ 85224
Work Arrangement: Hybrid (4 day onsite per week)
Duration: 18-24 month contract with possibility of full-time conversion
Schedule: Monday to Friday, 8 AM - 5 PM Arizona Time

About the Role

This is a fantastic opportunity to work with one of the Fortune 10 companies in the U.S.

Responsibilities

• Provide first-line technical support to internal users through phone and live chat.
• Troubleshoot basic issues related to MS applications and proprietary systems.
• Manage multiple live chats while maintaining a high level of customer service.
• Identify, troubleshoot, and resolve basic technical issues within established guidelines.
• Clearly document incidents, troubleshooting steps, and resolutions in support tickets.
• Escalate unresolved issues to second-line support teams with accurate and detailed documentation.
• Work closely with peers, technical Subject Matter Experts, and global support teams.
• Prioritize multiple requests while maintaining service-level and quality expectations.

Requirements

• Entry level college/university graduates or individuals looking to transition into IT.
• Excellent communication and customer service skills.
• Ability to work well as a team and build relationships with global partners.
• Strong organizational skills with the ability to prioritize workload.
• Ability to multitask and maintain focus on all areas of responsibility concurrently.
• Ability to consistently meet or exceed performance targets and goals related to customer service and call/chat handling.
• Able to work in a fast-paced environment.

Pay

Hourly Rate: $23 - $25 per hour. This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• Paid time off (including sick and safe time, vacation time, parental leave, and holidays, as applicable)