Entry Level IT Support Specialist

We are looking for an entry-level IT professional to provide technical support and help maintain the organization’s day-to-day technology operations. This role will assist with troubleshooting hardware, software, network, and user-access issues across multiple departments. The ideal candidate is highly motivated, detail-oriented, organized, and eager to learn, with the ability to manage priorities, communicate effectively, and stay on target with timelines in a fast-paced environment. A local candidate is preferred. Remote work is currently not available.

Responsibilities

• Serves as a point-of-contact for troubleshooting hardware, software, and PC related problems.
• Log service tickets in Help Desk system and track time.
• Performs general administration duties such as creating and managing Users, Groups, and Permissions.
• Troubleshoot hardware and software problems related to desktop computers and printers.
• Provides phone support to users running Windows 11 and Microsoft Office (Word/Excel/Outlook) and customer-specific software.
• Install and configure new workstations.
• Working knowledge and understanding of TCP/IP network environment, general networking concepts, and troubleshooting.
• Familiarity with general repair and maintenance of laser printers and peripherals.
• Manage rollouts of desktops and laptops and follow up setup procedures.

Requirements

• Experience installing Windows 11 and Microsoft Office Software including Outlook configuration.
• Experience with macOS.
• Experience with creating user accounts in a Hybrid Entra and Active Directory environment.
• 2+ years in the information technology industry and/or related certification (CompTIA, Microsoft, etc.).
• Takes the initiative to understand technology and how it may impact helpdesk requests.
• Able to organize and prioritize assigned duties.
• Able to work independently and handle multiple tasks.
• Strong customer service skills.
• Effective communication (verbal and written).
• Detail-oriented.

Benefits

• Medical, Dental, and Vision options for all full-time employees.
• 401k options for all full-time employees.