Entry Level IT Support Specialist

JOB RESPONSIBILITIES

• Serves as a point-of-contact for troubleshooting hardware, software, and PC related problems.
• Log service tickets in Help Desk system and track time.
• Performs general administration duties such as creating and managing Users, Groups, and Permissions.
• Ability to troubleshoot hardware and software problems related to desktop computers and printers.
• Provides phone support to users running Windows 11 and Microsoft Office (Word/Excel/Outlook) and customer specific software.
• Install and configure new workstations.
• Working knowledge and understanding of TCP/IP network environment, general networking concepts and troubleshooting.
• Familiarity with general repair and maintenance of laser printers and peripherals.
• Must possess the ability to manage roll outs of desktops and laptops and follow up set up procedures.

REQUIREMENTS

• Experience installing Windows 11 and Microsoft Office Software including Outlook configuration.
• Experience with macOS.
• Experience with creating user accounts in a Hybrid Entra and Active Directory environment.
• 2+ years in information technology industry and or related certification (CompTIA. Microsoft, etc.).
• Takes the initiative to understand technology and how it may impact helpdesk requests.
• Able to organize and prioritize assigned duties.
• Able to work independently and handle multiple tasks.
• Strong customer service skills.
• Effective communication (verbal and written).
• Detail oriented

BENEFITS

• Medical, Dental, Vision and 401k options for all full-time employees.
• Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.