Enterprise Workload Automation & Operations Specialist (Hybrid)

Key Responsibilities

• Workload Automation & Batch Operations Monitor enterprise workload automation platforms and managed file transfer solutions to ensure scheduled jobs and data flows complete successfully and on time.
• Perform first-level troubleshooting of failed or delayed batch jobs and execute approved restarts, force-completes, or recovery actions in accordance with runbooks and documented standards.
• Ensure critical business processes complete within established Service Level Agreements (SLAs), escalating issues as required.
• Serve as secondary “eyes-on-glass” for infrastructure and network monitoring tools, responding to alerts and incidents according to documented procedures.
• Coordinate incident resolution with internal IT teams and external vendors when issues cannot be resolved at the operational level.

Documentation & Continuous Improvement

• Develop, maintain, and enhance runbooks, standard operating procedures, and recovery documentation.
• Produce operational reports and trend analysis related to workload health, SLA performance, and recurring issues.
• Contribute to process improvements that increase system reliability and operational efficiency.

Stakeholder & Vendor Collaboration

• Communicate effectively with technology teams, business partners, and vendors during incidents and service disruptions.
• Evaluate vendor performance against established SLAs and support ongoing service improvement efforts.

Additional Responsibilities

• Participate in on-call or after-hours support as dictated by business needs.
• Perform other duties and projects as assigned, to support departmental and organizational objectives.