Enterprise Applications Developer (Hybrid)

Job Summary

The Systems Specialist serves as a technical subject matter expert (SME) on the Participant Systems team, supporting and evolving a suite of interconnected participant-facing systems at the Institute of International Education. These systems include Customer Relationship Management (CRM), applicant management systems, websites, web content management systems, and custom applications/portals. This role works collaboratively with various vendors, internal and external stakeholders to manage major operational projects, oversee configuration, testing and resolution that align with departmental, programmatic and organizational goals. The Systems Specialist focuses on creating an intuitive and consistent user experience across participant systems and delivers secure, scalable, and user-centered technical solutions.

Essential Functions

• Serves as a Subject Matter Expert of different business applications at IIE.
• Solves critical technical and functional issues of existing business applications at IIE.
• Maintains the fit of solution design with the overall business application roadmap of IIE as the solution ages.
• Combines sound technical implementation with a strong eye for design, usability, and accessibility to create engaging user interfaces (UI) for a seamless user experience (UX) across systems.
• Led various efforts for major system, application and UX improvements; develops detailed technical documentation and implementation plans.
• Leads and participates in major system enhancement initiatives, including requirements gathering, technical design, development, configuration, testing (user acceptance, regression and integration), deployment and post-release support of business applications.
• Identifies systems improvements and provides documented plans for implementation.
• Solves complex technical and functional issues, including debugging code, diagnosing integration issues, and coordinating fixes with vendors and internal teams.
• Evaluates and monitors solution designs over time to ensure continued alignment with IIE’s application roadmap, technical standards, security requirements, and evolving business needs.

Job Requirements: Qualifications And Experience

• Education and Work Experience: Bachelors degree and at least 5 years of related experience or an equivalent combination of education and experience.
• Knowledge, Skills And Abilities: Direct experience with business applications such as Customer Relationship Management Systems (CRM), preferably Microsoft Dynamics 365, including customization, configuration, and coded page or component maintenance.
• Direct experience with Content Management Systems (CMS) and applications systems, preferably Slate Technolutions, including application configuration, Slate portals and integrations.
• Direct experience in application management, development, configuration and implementation of software solutions developed both internally and through third-party vendor.
• Design