Logistics and Customer Operations Specialist (Hybrid)

Essential Duties and Responsibilities

• Monitor and manage inventory levels and counts and identify potential shortages reconciliation activities.
• Oversee and coordinate inbound and outbound shipments, ensuring timely and compliant processing.
• Communicate with customers, warehouses, and carriers to drive scheduling and delivery planning, balancing cost, timing, and service considerations.
• Manage and develop carrier relationships to ensure service performance, reliability, and cost efficiency.
• Analyze and compare freight rates to support cost-effective transportation planning.
• Manage shipping and customs documentation processes, ensuring compliance with regulatory requirements and minimizing risk of shipment delays or errors.
• Optimize order fulfillment processes to ensure timely, accurate execution and effective issue resolution in support of customer satisfaction and on-time delivery.
• Provide accurate and timely order status updates to stakeholders.
• Resolve logistics and customer service issues to support customer satisfaction and on-time delivery across assigned accounts.
• Maintain the integrity of shipment records and ERP system data.
• Maintain documentation, ensuring completeness, and in support of audit readiness and compliance requirements.
• Identify and analyze logistics issues, implementing corrective actions to resolve operational challenges.
• Identify process improvement opportunities and drive initiatives to enhance efficiency and performance.

Qualifications

• Associate’s or bachelor’s degree in Logistics, Supply Chain, Business, or a related field preferred.
• 1–3 years of experience in logistics, customer service, order processing, or administrative support.
• Basic understanding of shipping, transportation, and inventory processes preferred.
• Experience working with ERP systems or order management systems (e.g., SAP or similar) preferred.
• Proficiency in Microsoft Office, particularly Excel and Outlook.

Skills & Competencies

• Strong attention to detail and accuracy in data entry and documentation.
• Effective organizational and time management skills with the ability to manage multiple tasks.
• Strong written and verbal communication skills.
• Ability to follow established processes and procedures consistently.
• Problem-solving skills with the ability to identify issues and escalate appropriately.
• Customer-service oriented with a proactive and responsive approach.
• Ability to work both independently and as part of a team in a fast-paced environment.

Benefits

• KOWA offers a comprehensive suite of competitive compensation and benefits, including medical, dental, and vision insurance options for Employee Assistance Programs, basic life insurance, short/long term disability, and more.
• We provide a 401(k) with a company match.
• Vacation, sick leave, and paid holidays are provided.
• We offer education assistance.