Enterprise Solutions Engineer/Senior Enterprise Solutions Engineer

Position Purpose / Important Application Information

The position supports Public Safety applications within the Information Technology Department. It does not involve software development responsibilities. Core responsibilities include technical application support, troubleshooting, enhancements, and upgrades. The position also involves developing and maintaining reports, creating advanced SQL queries, technical project management, technical writing, and developing data integrations between applications. Responsibilities include direct collaboration with customers and vendor technical support, driving technical solutions by developing integrations and providing advanced support for the City's Microsoft 365 ecosystem, specifically SharePoint, OneDrive, and the Power Platform.

Organizational Competencies and Cultural Values/General Competencies

• Earns a high level of customer service by focusing on the customer and fostering an environment where customer service is a priority.
• Communicates with customers to ensure satisfaction and addresses their needs.
• Fosters an environment of pride in self, the department, the city, and the community.
• Acts with integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior.
• Addresses difficult or contentious issues constructively.
• Supports and promotes change, demonstrating flexibility and taking calculated risks when appropriate.
• Participates in personal growth opportunities and attends trainings to enhance job performance and the organization.
• Values diversity and demonstrates sensitivity to accommodate differences.

Job Specific Functions

• Provide application support, analysis, design, testing, implementation, enhancements, and maintenance using tools such as Microsoft Visual Studio, Microsoft SQL Server, SQL Server Reporting Services (SSRS), SharePoint, OneDrive, and Microsoft Teams.
• Maintain and support all Information Technology Department and City policies and practices.
• Communicate successfully and maintain effective relationships.

Essential Job Functions, Duties, Responsibilities, and Tasks

• Provide application support, analysis, troubleshooting, implementation, and maintenance with users verbally and in writing to provide development and enhancement project updates.
• Prepare user documentation on applications for customers and internal IT use.
• Provide written updates of project status for Enterprise Solutions Supervisor and customers as required.
• Design, coordinate, and maintain the overall usability of the City’s major software applications.
• Aid in enterprise software support for various public safety applications.
• Perform technical project management for implementations, enhancements, and upgrades.
• Aid in the evaluation and selection of new enterprise applications.
• Support, as assigned, with application software support for various applications that are cloud-based or Software as a Service (SaaS).
• Communicate with and support customers and Information Technology staff.
• Provide training on new and enhanced applications for users.

Pre-employment Requirements

• Graduation from an accredited four-year college with major course work in Computer Science, Computer Information Systems, Information Management, or related field.
• Experience supporting enterprise software applications.
• Experience working with relational database management systems, SQL Server Management Studio, and writing MS SQL queries.
• Ability to pass the Criminal Justice Information Services (CJIS) background check.