Senior Solutions Engineer, Enterprise

About the role

AlertMedia helps organizations protect their people, operations, and brand by providing a modern Risk Intelligence and Response platform. The Senior Solutions Engineer, Enterprise, plays a crucial role in securing technical wins for enterprise sales opportunities.

Responsibilities

• Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.
• Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria.
• Translate discovery findings into a clear technical solution strategy.
• Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives.
• Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments.
• Become a subject matter expert across the AlertMedia platform and its technical capabilities.
• Design solution approaches that demonstrate how AlertMedia integrates into existing enterprise technology ecosystems.
• Confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with both technical and business stakeholders.
• Identify potential technical risks early and proactively develop solutions that remove obstacles to adoption.
• Own the technical response for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation.
• Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences.
• Document technical best practices and continuously improve presales processes to deliver an exceptional customer experience.
• Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities.
• Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities.

Requirements

• 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
• Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles.
• Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions.
• Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations.
• Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture.
• Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers.
• Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment.
• Able to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders.
• Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations.
• Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously.
• Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences.
• Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment.
• Excellent analytical skills, attention to detail, and written and verbal communication skills.

Preferred Technical Qualifications

• Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations.
• Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions.
• Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus.
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.