Senior Solutions Engineer, Enterprise - East

Responsibilities

• Partner with account teams and channel partners with Fortune 500 customer accounts.
• Track the overall customer profile, business problems and complexities, roadmaps, and solution success.
• Optimize customers within your account team territory.
• Participate in customer discovery to understand the customer's current state, business problems, and map back to Atlassian products, platforms, and solutions.
• Probe for and identify additional opportunities for cross-product/solution expansion.
• Investigate, discover, and assess client pain points.
• Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working.
• Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams.
• Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs.
• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision.
• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities, and needs, and providing bi-directional feedback.
• Understand, track, and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management.
• Continuously learn, develop, and refine your pre-sales and product, solution, and platform offering knowledge and sales processes and Atlassian products.

Qualifications

• 5+ years of experience interacting with enterprise customers in a pre-sales capacity.
• Able to interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions.
• Equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences.
• Loves to learn and continuously grow and challenge yourself, is open to giving and receiving feedback, tolerates failure, loves to win, hates to lose, and is passionate about making customers and Atlassian successful.
• Has a customer-centric mindset, with a proven track record in building executive relationships with customers and rallying the internal teams to collaborate across the company to meet our customers' needs.

Pay

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family, and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.