Enterprise Resource Planning (ERP) Technical Manager

About the role

The Enterprise Resource Planning (ERP) Technical Manager will lead the ERP Technical Team and oversee the strategy, implementation, support, optimization, and modernization of the Metropolitan Council's enterprise resource planning environment.

Responsibilities

• Lead, mentor, and develop a high-performing ERP technical team consisting of ERP developers, analysts, administrators, and integration specialists.
• Establish priorities, allocate resources, and oversee project execution across multiple ERP initiatives.
• Develop and maintain ERP governance, standards, and best practices.
• Foster strong partnerships with business stakeholders to understand operational requirements and translate them into technology solutions.
• Manage vendor relationships, implementation partners, and third-party consultants.
• Execute the organization's ERP roadmap, ensuring alignment with business objectives and digital transformation goals.
• Evaluate existing ERP capabilities and identify opportunities for process improvement, automation, and modernization.
• Work on ERP platform selection, implementation, and optimization initiatives.
• Provide strategic guidance regarding ERP architecture, cloud adoption, and enterprise application integration.
• Lead enterprise-wide ERP migration initiatives, including transitioning from legacy ERP platforms to modern cloud-based ERP solutions.
• Develop migration strategies covering business process redesign, system configuration, data conversion, testing, training, cutover planning, and post-go-live support.
• Manage ERP replacement projects from initial assessment through implementation and stabilization.
• Ensure business continuity during ERP transition activities while minimizing operational disruption.
• Oversee legacy system decommissioning, data retention, archiving, and compliance requirements.
• Drive organizational change management and user adoption efforts throughout ERP transformation projects.
• Lead ERP cloud deployment projects, ensuring scalability, security, performance, and reliability.
• Experience with SaaS products and vendor management.
• Oversee the design and implementation of ERP integrations with enterprise applications, third-party systems, APIs, middleware platforms, and cloud services.
• Ensure integration architecture supports future business growth and technology initiatives.
• Collaborate with infrastructure, security, and application teams to maintain a secure and highly available ERP ecosystem.
• Lead data migration activities including data extraction, cleansing, mapping, validation, reconciliation, and conversion.
• Ensure data integrity throughout the ERP migration and implementation projects.
• Manage testing strategies including system integration testing, user acceptance testing, and production readiness assessments.
• Develop and execute ERP cutover and go-live plans.
• Ensure ongoing ERP system availability, performance, security, and supportability.
• Establish and monitor service level agreements (SLAs), KPIs, and operational metrics.
• Oversee ERP upgrades, patch management, and continuous improvement initiatives.
• Lead incident management and root cause analysis for critical ERP issues.

Requirements

• Any of the following combinations of education in Information Technology, Computer Science, Information Systems, Business Administration, or related field; AND progressive ERP work experience supporting, implementing, and optimizing ERP systems.
• Bachelor’s degree or higher and at least seven (7) years of experience, including three (3) years of management experience.
• Associate’s degree and at least nine (9) years of experience, including three (3) years of management experience.
• High school diploma/GED and at least eleven (11) years of experience, including three (3) years of management experience.

Note: This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.