Enterprise Resource Planning (ERP) Specialist

Role Summary

The ERP Specialist reports to the Enterprise Resource Planning Manager and plays a crucial role in overseeing the implementation of the company's Enterprise Resource Planning program. This role involves supporting the Eclipse System, assisting with training, and providing ongoing support to users.

Exciting Work You Will Do

• Establish and document detailed business and process requirements
• Map/design/model business solutions, perform tailoring to business solution (e.g., custom report writing)
• Present solutions to end users
• Assist in business process training when needed
• Aid in the Go-Live cut-over of new features of Eclipse
• Participate in Business Intelligence sessions to interpret data necessary for analysis and reporting tools
• Provide consulting, report writing, and onsite support to employees
• Perform data entry and maintain records in the ERP system
• Provide instruction, assistance, troubleshooting, and support services to all ERP system users
• Identify needs and provide input regarding improving system reliability, availability, and performance
• Work with the Business Process and Human Resources departments to ensure consistency and accuracy
• Perform other duties and projects as assigned

Competencies You Possess

• Service Excellence
• Results, Action-Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Displaying Technical Expertise
• Time Management

What You’ll Need

• Work Experience: 5 years of user experience with an ERP system; 2 years’ experience with Eclipse software
• Education: Associate degree in computer science, management information systems, or related field, or equivalent work experience
• Analytic/Computer Skills: Experience working with MS Office and Office 365 products, ERP systems
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced environment
• Cross-functional skills: Ability to work well cross-functionally; provides ability to work under pressure to meet deadlines; flexible and quickly adaptable to changing priorities
• Communication Skills: Ability to communicate well with all levels of the organization; strong written and verbal communication skills; interpersonal and customer service skills; ability to present information in a manner that can be understood by non-technical staff
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
• Physical Environment: Normal office environment
• Travel: Occasional travel required
• Schedule: Must be willing to work occasional weekends or off hours

Qualifications We Prefer But Don’t Require

• Experience: 5 years’ experience with Eclipse software
• Education: Bachelor’s degree in computer science, management information systems, or related field