Enterprise Install Coordinator

At Everon, we believe our people are the difference—for our organization, the customers we serve, and the communities we protect. With more than 100 locations and a comprehensive portfolio of solutions and services, employees are poised for career advancement and growth.

About the role

This position handles scheduling install/service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May also support warehouse and/or other office functions.

Responsibilities

• Schedule appointments, dispatch technicians for service and installations to maximize technician productivity.
• Create work orders, provide status updates to customers, and follow up with technicians.
• Confirm work order completion by reviewing all notes and following up on pending items.
• Complete contract paperwork and quality control (QC) paperwork.
• Schedule sub-contractor work.
• Work with technicians to ensure all paperwork is completed properly within designated timeframes.
• Maintain appointment schedules.
• Order, receive, and issue material and equipment to technicians.
• Complete daily reports.
• Assist in coordinating activities such as scheduling, customer notification, and equipment procurement.
• Conduct physical inventory.
• Act as a liaison between Sales, Project Managers, and technicians.
• Other duties as assigned.

Requirements

• High School Diploma or General Education Degree (GED).
• Minimum 3 years of experience performing administrative duties within a sales or service industry.
• Working knowledge of ERP systems preferred.
• Proficient in Microsoft Office (Word, Excel, and PowerPoint).
• Strong decision-making skills, organization, and attention to detail.
• Excellent oral and written communication.
• Ability to use discretion and escalate matters when needed.
• Problem-solving, data analysis, and interpretation skills.
• Speed and accuracy with attention to detail.
• Dispatching and scheduling experience.

Physical Demands

• Regularly required to sit and twist; use hands and arms to reach, handle, push, pull, or feel; speak and hear.
• Frequently required to stand and walk.
• Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment

Normal office environment with moderate noise levels.