Enterprise Events Executive
The Role
As an Enterprise Events Executive, you own our most valuable corporate relationships end-to-end. You are assigned a portfolio of named strategic accounts, including new accounts transitioned to you from our Enterprise Partnerships Executives. Your job is to deepen those relationships, drive retention, grow revenue, and expand accounts across markets. You build, protect, and scale the accounts that matter most. We lead with presence - Lucky Strike Entertainment operates a camera-first policy. All video calls with clients and internal stakeholders require cameras on, and we expect associates to show up polished and professional - that means appropriate attire, a clean environment, and the kind of executive presence that reflects the brand we represent.
What You'll Do
Own Your Account Portfolio
Serve as the primary point of contact for a portfolio of named corporate accounts - building trusted relationships that drive long-term loyalty and repeat business
Proactively engage clients to understand their goals, uncover challenges, and align Lucky Strike Entertainment's offerings to their success metrics
Field-oriented role with an expectation of minimum 50% time in the field - present with clients, at venues, and across your territory
What You'll Bring
You don't need to check every box - but here's what sets the best candidates apart.
3-5+ years of experience in customer success, account management, or a client-facing sales or hospitality role
Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion
Relationship-first approach - you build trust at the executive level and know how to navigate large, multi-stakeholder organizations
Strategic thinker who develops account success plans and identifies growth opportunities before clients ask
Strong understanding of CRM tools - Salesforce, HubSpot, Gainsight, or similar - and comfortable leveraging data to track account health and performance
Drive customer retention, repeat bookings, and satisfaction across our national portfolio of venues
Onboard and Activate New Accounts
Receive and onboard new accounts transitioned from our Enterprise Partnerships Executives - ensuring a seamless transition from sale to experience and a strong start to every client relationship
Deliver tailored event programming recommendations, resources, and best practices aligned to each client's goals and group needs
Grow Revenue and Expand Markets
Develop and execute account success plans aligned with client objectives, booking cadences, and revenue growth targets
Identify and act on upsell, cross-sell, and cross-market expansion opportunities within your portfolio
Own outreach to all named key accounts and manage event pipeline, renewals, and incremental growth across your full book of business
Hit Your Numbers
Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings
A Commission QRG will detail exactly how your pay is structured from day one
Review to a committee or standing on a venue floor at a 300-person buyout
Highly organized with strong pipeline discipline - managing renewals, expansions, and new business simultaneously
Comfortable with Outlook, Microsoft Teams, Excel, and GEMS
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.