Enterprise Community Lead
About the role
The Enterprise Community Lead is responsible for defining and scaling Anthropic's enterprise community function. This includes setting the strategy, designing programs, managing member experiences, overseeing operations, coordinating cross-functionally, and measuring the impact of these efforts.
Responsibilities
Own the enterprise community strategy: develop the thesis, portfolio of programs, maturity model, and roadmap from zero to global scale.
Adapt successful enterprise community playbooks to Anthropic's product portfolio, customer base, and GTM motion.
Build and scale Claude Champions: identify and recruit power users, design recognition programs, build vertical cohorts, and operationalize structured Champion-led outputs.
Collaborate with Account Executives (AEs) and Customer Success Managers (CSMs) to build operating models for champion sourcing, train-the-trainer motions, and account-plan integration.
Run the day-to-day engine for the programs: manage member lifecycle, establish programming rhythms, define platform and chapter structures, and create feedback loops that route learnings, requests, and references back to Product, Marketing, and Sales.
Define the measurement framework and reporting that ties community activity to business outcomes: track seat activation, usage growth, expansion, retention, reference, and advocacy supply.
Evaluate, propose, and launch new plays beyond Champions as the function matures, including vertical cohorts in regulated verticals, customer-led groups, practitioner recognition, and internal community-of-practice enablement at customer orgs.
Qualifications
Built and scaled customer community, champions, or advocacy programs at enterprise SaaS or developer tools companies, and can point to the business outcomes they drove.
Defined the motion, not just executed someone else's playbook: taken a company from zero on practitioner community and built the strategy, the operating model, and the team.
Understood how enterprise GTM works, and are comfortable operating across Sales, Customer Success, Product, and Marketing.
Built trust with technical practitioners, wrote clearly, and held a room with both a Staff engineer and executives.
Are energized by ambiguity and building from scratch.
Preferred Qualifications
Built or led a recognized champions or advocacy program at companies known for the model.
Experience with bottoms-up, product-led, or community-led growth motions inside an enterprise sales org, ideally including the transition from PLG to enterprise.
Background in community, customer marketing, customer advocacy, customer education, customer enablement, or developer relations, with the operational depth to go beyond content production.
Experience with developer tools, AI products, or both.
Experience standing up a function — not just a program — from zero in a high-ambiguity, high-growth environment.
Familiarity with the tooling that makes these programs run: Slack, community platforms, advocacy platforms, CRM workflows, and the operational glue between them.
Pay
The annual compensation range for this role is $320,000—$320,000 USD.
Benefits
Anthropic offers competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
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