Community Lead

About the role

This is a hands-on Community Lead role at an early-stage ambient AI startup, reporting directly to the GM and owning the community function end-to-end. You'll build the full conversion funnel from ordinary user to evangelist, with a direct feedback loop into a hardware-and-software product roadmap.

Responsibilities

• Build and nurture an active community across Discord, X, Reddit, and other platforms where users naturally gather.
• Design and test concrete mechanics — recognition systems, referral programs, early access tiers — that turn power users into active advocates.
• Mobilize the community at critical moments such as product launches, user research initiatives, and marketing pushes.
• Gather rich feedback from community conversations and translate it into actionable product signal for R&D and product teams.
• Coordinate in-person events and experiences that deepen community bonds.
• Work across time zones with hardware, R&D, and supply-chain teams to keep community insights flowing into the roadmap.
• Define scope and make independent operational calls — there is no pre-built playbook here.

Requirements

• 2+ years building and scaling an online community for a B2C or prosumer product into a measurable driver of engagement or retention.
• Demonstrated ability to design and test advocacy mechanics that convert power users into active promoters.
• Experience mobilizing communities for specific campaigns and partnering with Growth, Marketing, and Product teams.
• Hands-on platform management across Discord, Reddit, X/Twitter, or similar, including moderation, engagement strategy, and feedback collection.
• Comfortable making independent decisions and resolving community issues without established frameworks.
• Track record working across distributed or cross-timezone teams and turning user feedback into actionable product insights.
• Experience coordinating in-person events or community activations is a plus.
• Fluency in Mandarin Chinese or other languages relevant to international communities is a strong plus.

Schedule

Hybrid (3 days per week in office) in the San Francisco Bay Area, CA.

Visa sponsorship is not available.