Community Lead

Duties And Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• Affix client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness.
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
• Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Qualifications

The ideal candidate will have a minimum of 2 years of experience in fitness or related field, preferably in a leadership role. A background in Pilates or fitness instruction is preferred. Strong interpersonal skills, excellent communication skills, and the ability to manage multiple tasks simultaneously are essential. Proficiency in Microsoft Office and familiarity with digital marketing tools are beneficial. Must be able to work flexible hours, including mornings, evenings, and weekends.