Community Lead

Duties And Responsibilities

• Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team.
• Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales.
• Affix client questions, concerns, and feedback promptly and professionally.
• Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
• Collaborate with the GM to implement strategies for increasing brand awareness.
• Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
• Promote JETSET in the community through 3-4 tabling or local events each month.
• Periodically review Net Promoter Scores and take action on detractor feedback.

Qualifications

The ideal candidate will have a minimum of 2 years of experience in a leadership role within a fitness or wellness setting, with a proven track record of building and maintaining a positive community atmosphere. A background in Pilates or a related field is preferred, but not required. Strong interpersonal skills, excellent communication abilities, and the ability to multitask are essential. Proficiency with digital marketing tools and social media platforms is beneficial.