Enterprise Client Account Manager III (Future Opportunity)

Position Summary

The Client Account Manager III sells Alaska Communications' products or services and maintains relationships with existing or potential longer sales cycle accounts. Key responsibilities include expanding and developing accounts, providing customer service, leading the team on each account, managing strategic sales activities, and meeting revenue objectives.

Essential Functions

• Meet or exceed assigned revenue objectives by developing and executing strategic sales plans for business customers.
• Sell Alaska Communications products by analyzing customer needs, evaluating new services and equipment, and presenting tailored business solutions to meet needs.
• Maintain ongoing relationships with customers to ensure they continue to meet their telecommunications needs and maximize associated revenue and profits, including resolving service, product, and billing issues.
• Manage relationships with all assigned accounts to maintain current revenue streams and capitalize on new revenue opportunities.
• Have a thorough understanding of customer markets, growth opportunities, business processes, and strategies, and a competent knowledge of Alaska Communications products and services.
• Develop leads for potential customers through various means, prepare estimates and bids, negotiate contracts, and provide ongoing support post-sales or contract signings.
• Prepare detailed customer profiles, sales activities, and contact information, identify opportunities, competitive threats, and industry trends, and update these regularly.
• Perform other duties as assigned and complete projects not specified in this job description.

Minimum Qualifications

• Competency Statements:
  • Customer Focused: Keeping customer interests paramount and providing a positive customer experience is key to success achieved through a commitment to customer service that creates customer loyalty and retention.
  • Accountability: Ability to accept responsibility and account for his/her actions.
  • Sales Ability: Ability to use appropriate interpersonal styles and communication methods to gain acceptance of products, services, or ideas.
  • Relationship Building: Ability to effectively build relationships with customers and co-workers.
  • Technical Aptitude: Ability to quickly learn and use complex systems and applications.
  • Business Acumen: Ability to grasp and understand business concepts and issues, effective at decision making, able to forecast sales accurately and analyze financial information.
  • Communications skills: Ability to communicate (written/verbal/aural) with a high degree of professionalism.
  • Assertiveness: Ability to act in a self-confident manner to facilitate completion of a work assignment or to professionally defend a position or idea.
• Education: Bachelor's degree in Business Administration, Marketing, or closely related field. Equivalent education, experience, and training may be substituted on a year for year basis.
• Experience: Four (4) years of progressive sales experience to include selling products/services to mid/major sized business customers. Experience in sales team management, profit and loss management, technical product/sales training, and vendor relationship management may be substituted on a year for year basis.
• Preferred: One (1) year or more of telecommunications experience.
• Computer Skills: Demonstrated proficiency working with Microsoft Office suite, including Word, Excel, Access, PowerPoint, and Outlook. Sales force proficiency preferred.

Additional Requirements

• Valid driver’s license is required.