Enterprise Client Account Manager III (Future Opportunity)

Position Summary

The Client Account Manager III sells Alaska Communications' products or services and maintains relationships with existing or potential longer sales cycle accounts. Responsibilities include expanding and developing accounts, providing customer service, and leading a team to achieve revenue objectives.

Essential Functions

• Meet or exceed assigned revenue objectives for a broad array of telecommunications/IT products and services by assisting in the development and execution of strategic sales plans.
• Sell Alaska Communications products by analyzing customer needs, evaluating new services and equipment, determining potential improvements, identifying appropriate products, developing pricing, presenting to customers, closing sales, and ensuring proper execution and billing.
• Maintain ongoing relationships with customers to ensure the Company meets their telecommunications needs and maximizes associated revenue and profits, including resolving service, product, and billing issues; anticipating changing needs and recommending new products.
• Manage relationships with all assigned accounts to maintain current revenue streams and capitalize on new revenue opportunities.
• Have a thorough understanding of customer markets, growth opportunities, business processes, and strategies; possess a competent knowledge of Alaska Communications products and services and its competitive advantage; use this knowledge to present tailored business solutions to facilitate attainment of revenue, account retention, and product sales targets.
• Target strategic accounts for business development; develop leads for potential customers through various means; prepare estimates and bids that meet specific customer needs; negotiate contract details and payments; prepare sales contracts and order forms; consult with clients post-sales or contract signings to resolve problems and provide ongoing support.
• Take a leadership role to improve processes enhancing customer satisfaction and/or increasing profitability; prepare analysis of accounts as scheduled or requested; identify opportunities, competitive threats, and industry trends; consistently update detailed customer profiles, sales activities, and contact information.
• Perform other duties as assigned and complete projects not specified in this job description.

Minimum Qualifications

• Competency Statements: Customer Focused, Accountability, Sales Ability, Relationship Building, Technical Aptitude, Business Acumen, Communications skills, Assertiveness.
• Education Required: Bachelor's degree in Business Administration, Marketing, or closely related field. Equivalent education, experience, and training may substitute for the degree requirement on a year-for-year basis.
• Experience Required: Four (4) years of progressive sales experience to include selling products/services to mid/major sized business customers. Substitution may be made for the degree requirement on a year-for-year basis for Sales Team Management, Profit and Loss Management, Technical Product/Sales Training, and Vendor Relationship Management experience.
• Preferred: One (1) year or more of telecommunications experience.
• Computer Skills: Proficiency in Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook); Sales Force proficiency preferred.
• Additional Requirements: Valid driver’s license is required.