SMB Client Account Manager (Future Opportunity)

About the role

The Client Account Manager level I or II works as part of the Small-Medium Business (SMB) Sales team to retain and grow the existing customer base. They focus on driving increased sales and revenue by demonstrating the value of Alaska Communications' products and services.

Responsibilities

• Meets or exceeds sales goals by assessing current customer needs and identifying Alaska Communications solutions.
• Conducts face-to-face visits with customers to develop relationships and expand revenue sources.
• Spend at least 60% of their work week off-site with customers in face-to-face meetings and prospecting for new customer acquisition.
• Performs account reviews with customers to ensure contracts and account information are up to date and accurate while prospecting for additional sales opportunities.
• Prepares sales documentation, activity reports, and forecasts as required.
• Works sales leads from the customer call center and website through to their closing.
• Maintains an ongoing relationship with accounts to ensure positive customer experiences and maximize sales opportunities.
• Takes initiative to improve processes that will enhance customer satisfaction and/or increase company profitability.
• Completes other duties as assigned and completes projects not specified in this job description.

Requirements

• Customer Focused: Think and act in ways that put our customers first and make them promoters of our products and services.
• Accountability: Ability to accept responsibility and account for their actions.
• Sales Ability: Ability to uncover customer business needs and use effective communication skills to direct them to unique ACS solutions.
• Relationship Building: Ability to effectively build relationships with customers and co-workers.
• Technical Aptitude: Ability to quickly learn and use complex systems and applications.
• Business Acumen: Ability to communicate with a high degree of professionalism (written/verbal), effective at decision making, able to forecast sales accurately and analyze financial information.
• Communications skills: Ability to communicate (written/verbal/aural) with a high degree of professionalism.

Qualifications

• Education: Associate degree or Bachelor’s degree in business administration, marketing, information technology or other closely related fields. Alternates may be substituted for the degree requirement on a year for year basis.
• Experience: Two (2) years of experience in a quota carrying sales environment to include selling products/services to small and medium business customers. Alternates may be substituted for the requirement on a year for year basis.
• Preferred: One (1) year of telecommunications or information technology experience.
• Computer Skills: Demonstrated proficiency working with the Microsoft Office suite, to include Word, Excel, PowerPoint, and Outlook.

Skills

• Valid driver’s license is required.