Enterprise Account Manager

Responsibilities

• Own the customer relationship with enterprise grade partners as their primary representative to Lyft for all their business related transportation needs
• Partner with Fortune 500 companies, to design, sell and implement custom transportation solutions for their respective passengers that include employees (essential and non), recruits, VIPs, guests, subscribers, etc
• Identify and generate additional revenue streams within existing accounts, including up-sells and cross-sells; selling across commuter benefits, events, employee perks, concierge, and corporate travel use cases to exceed revenue targets
• Generate and maintain an active pipeline with meticulous attention to opportunity staging, close dates, revenue forecasts, and deal documentation
• Constantly ‘sell’ Lyft to stakeholders within client organizations, seeking to uplevel your decision maker contacts, and ensure a wide list of contacts within various segments of your customer’s organization
• Lead and own recurring check-ins and scalable touch points (including formal QBRs) with clients. Scalably address roadblocks, tackle challenges, highlight success, and communicate account ‘health’ updates and best practices
• Collaborate with Marketing team in order to develop strong and scalable ‘go to market’ collateral and campaigns to execute within your clients’ organizations
• Operate in a proactive and entrepreneurial manner. There’s no wrong way to evangelize Lyft within your customer set. You’ll be given the autonomy and resources to plan your own path to success, with the expectation to execute quickly
• Have comfort in operating in the gray. Programs will fail as others succeed. Take note of what works, and help build our playbook for new B2B transportation use cases for Lyft
• Fully understand all of Lyft Business’ products and services, keeping abreast of product changes and how they may impact your customers or lead to increased usage

Requirements

• 3+ years of experience in a customer-facing role (Sales, Customer Success, Business Development experience preferred from any field)
• Must be comfortable working in a sales environment, operating with a sense of urgency and independent spirit
• Able to communicate effectively (both in writing and verbally), how Lyft’s transportation technologies can offer solutions to complex mobility challenges for our customers
• Previous experience working towards a revenue target and building strategies to drive revenue growth within managed portfolio required
• Strong understanding and curiosity of Lyft’s platform and competitive landscape
• Creative thinking to develop out-of-the-box ideas in order to overcome challenges and objections
• Demonstrated success managing large customers and prioritizing workflow accordingly
• Ability to deliver business value to the account and build on strong client relationships

Qualifications

• Experience in a customer-facing role (Sales, Customer Success, Business Development experience preferred from any field)
• Comfortable working in a sales environment, operating with a sense of urgency and independent spirit
• Effective communication skills (both in writing and verbally)
• Understanding and curiosity of Lyft’s platform and competitive landscape
• Out-of-the-box thinking to overcome challenges and objections
• Success managing large customers and prioritizing workflow
• Ability to deliver business value to the account and build on strong client relationships

Skills

• Customer Relationship Management
• Sales Strategy
• Revenue Growth
• Client Relationship Building
• Product Knowledge
• Problem Solving
• Communication

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• Discretionary paid time off
• 18 weeks of paid parental leave
• Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership