Enterprise Claims Library Admin, Project Management
About the role
The Platform Administration & Governance Team is seeking an experienced, detail-oriented project manager with experience managing claims and legal disclosures to join Capital One as the Enterprise Claims Library Admin.
Responsibilities
- Act as the lead administrator for the Claims & Disclosures Library, managing user permissions, folder structures, and metadata tagging strategies.
- Enforce the end-to-end workflow for claim submissions, reviews, and approvals.
- Create and manage processes and accompanying artifacts for the Claims Library.
- Ensure every claim in the library is backed by robust evidence (data, research, or legal precedents) and maintain a clear audit trail.
- Manage the complex relationships between primary claims and their mandatory legal disclosures.
- Proactively track expiration dates for claims and coordinate periodic reviews to renew or retire content.
- Act as the primary point of contact for Marketing teams and Legal/Compliance reviewers.
- Provide regular reports on library health, usage metrics, and compliance status.
- Champion the claims library with business teams and support its growth in partnership with product and tech.
- Build relationships and collaborate with key stakeholders to ensure delivery of commitments.
- Exhibit outstanding influencing skills to effectively drive project / program efforts.
- Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
- Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
- Leveraging problem solving and influencing skills to ensure project plans deliver on intent.
Requirements
- Bachelor’s Degree or Military experience
- At least 4 years of project management experience
- At least 1 year of people management experience
- At least 2 years in Marketing Operations, Legal Ops, or Compliance
- At least 2 years experience managing Digital Asset Management (DAM), Content Management System (CMS), or Medical, Legal, and Regulatory (MLR) workflow tools
Qualifications
- PMP certification
- 2+ years working within a regulated industry
- Experience administering Veeva Vault PromoMats
Skills
- Excellent communication and partnership skills
- Outstanding influencing skills
- Problem solving and influencing skills
- Project management skills
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Pay
Salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.
- Richmond, VA: $138,100 - $157,700 for Manager, Project Management
- Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management
- Chicago, IL: $138,100 - $157,700 for Manager, Project Management
- Mclean, VA: $151,900 - $173,400 for Manager, Project Management
Schedule
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.