Enterprise Claims Library Admin, Project Management

About the role

The Platform Administration & Governance Team is seeking an experienced, detail-oriented project manager with experience managing claims and legal disclosures to join Capital One as the Enterprise Claims Library Admin.

Responsibilities

• Act as the lead administrator for the Claims & Disclosures Library, managing user permissions, folder structures, and metadata tagging strategies.
• Enforce the end-to-end workflow for claim submissions, reviews, and approvals.
• Create and manage processes and accompanying artifacts for the Claims Library.
• Ensure every claim in the library is backed by robust evidence (data, research, or legal precedents) and maintain a clear audit trail.
• Manage the complex relationships between primary claims and their mandatory legal disclosures.
• Proactively track expiration dates for claims and coordinate periodic reviews to renew or retire content.
• Act as the primary point of contact for Marketing teams and Legal/Compliance reviewers.
• Provide regular reports on library health, usage metrics, and compliance status.
• Champion the claims library with business teams and support its growth in partnership with product and tech.
• Build relationships and collaborate with key stakeholders to ensure delivery of commitments.
• Exhibit outstanding influencing skills to effectively drive project / program efforts.
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.
• Leverage problem solving and influencing skills to ensure project plans deliver on intent.

Requirements

• Bachelor’s Degree or Military experience.
• At least 4 years of project management experience.
• At least 1 year of people management experience.
• At least 2 years in Marketing Operations, Legal Ops, or Compliance.
• At least 2 years experience managing Digital Asset Management (DAM), Content Management System (CMS), or Medical, Legal, and Regulatory (MLR) workflow tools.

Qualifications

• PMP certification.
• 2+ years working within a regulated industry.
• Experience administering Veeva Vault PromoMats.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Pay

Salaries for this role are listed below, by location:

• Richmond, VA: $138,100 - $157,700 for Manager, Project Management
• Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management
• Chicago, IL: $138,100 - $157,700 for Manager, Project Management
• Mclean, VA: $151,900 - $173,400 for Manager, Project Management

Schedule

This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.