Enterprise Claims Library Admin, Project Management
About The Team
This role is within Capital One’s Consumer & Developer Experience (CDX) organization, on the Platform Administration & Governance team. CDX is responsible for Capital One’s digital customer experiences, including its award-winning mobile app, its online presence, and Enterprise-grade products and platforms used across all lines of business. Our team is responsible for administering and governing these platforms, and advising on the large-scale transformation of our content supply chain to unlock highly personalized, intelligent experiences for millions of current and prospective customers.
Responsibilities
- Platform Administration: Act as the lead administrator for the Claims & Disclosures Library, managing user permissions, folder structures, and metadata tagging strategies.
- Governance & Workflow: Enforce the end-to-end workflow for claim submissions, reviews, and approvals.
- Claims Process Definition: Create and manage processes and accompanying artifacts for the Claims Library.
- Substantiation Management: Ensure every claim in the library is backed by robust evidence (data, research, or legal precedents) and maintain a clear audit trail.
- Linkage & Mapping: Manage the complex relationships between primary claims and their mandatory legal disclosures.
- Lifecycle Monitoring: Proactively track expiration dates for claims and coordinate periodic reviews to renew or retire content.
- Stakeholder Liaison: Act as the primary point of contact for Marketing teams and Legal/Compliance reviewers.
- Reporting & Auditing: Provide regular reports on library health, usage metrics, and compliance status.
- Library Advocacy: Champion the claims library with business teams and support its growth in partnership with product and tech.
- Relationship Management: Build relationships and collaborate with key stakeholders to ensure delivery of commitments; exhibit outstanding influencing skills to effectively drive project/program efforts.
- Project Management: Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
- Communication: Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform, and influence outcomes.
- Critical Problem Solving: Leverage problem-solving and influencing skills to ensure project plans deliver on intent.
Requirements
- Bachelor’s Degree or Military experience
- At least 4 years of project management experience
- At least 1 year of people management experience
- At least 2 years in Marketing Operations, Legal Ops, or Compliance
- At least 2 years experience managing Digital Asset Management (DAM), Content Management System (CMS), or Medical, Legal, and Regulatory (MLR) workflow tools
Preferred Qualifications
- PMP certification
- 2+ years working within a regulated industry
- Experience administering Veeva Vault PromoMats
Pay
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based on the agreed-upon number of hours to be regularly worked.
- Richmond, VA: $138,100 - $157,700 for Manager, Project Management
- Riverwoods, IL: $138,100 - $157,700 for Manager, Project Management
- Chicago, IL: $138,100 - $157,700 for Manager, Project Management
- McLean, VA: $151,900 - $173,400 for Manager, Project Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Learn more at the Capital One Careers website.