Enterprise Analyst L1

Company Description VERSANT (Nasdaq: VSNT) is an industry-changing media and entertainment business and home to trusted brands that shape culture, inform audiences, and build lasting connections. It operates across four core markets: political news and opinion, business news and personal finance, golf, and sports and genre entertainment. These markets are served through a powerful portfolio of iconic and innovative brands, including CNBC, MS NOW, USA Network, Golf Channel, Oxygen, E!, SYFY, and Versant's sports division USA Sports, along with complementary digital assets including Fandango, Rotten Tomatoes, GolfNow and GolfPass. Job Description At Versant, we champion the power of talent. Our passion for innovation and commitment to excellence fuel the success of our diverse portfolio—from cable networks to digital platforms in news, sports, and entertainment. We take pride in everything we create and represent, and that pride is what makes us uniquely Versant. Here, you’re empowered to build the extraordinary. Come join us. About The Role As an Analyst, you’ll deliver top-tier technical support across multiple Versant business units, including GolfNow, Fandango, Free TV Networks and Full Swing. These divisions span B2B and B2C operations, application development, and digital content creation. You’ll play a critical role in maintaining and enhancing our digital infrastructure, ensuring seamless user experiences and operational efficiency. Key Responsibilities Provide comprehensive end-user support across hardware, software, and applicationsCollaborate with cross-functional IT teams for project execution and issue resolutionRespond promptly to technical assistance requests via in-person, phone, and remote channels, meeting SLA targetsFollow Help Desk protocols; document and resolve incidents using ticketing systemsEscalate urgent issues and redirect to appropriate technical resourcesConfigure, support, and troubleshoot desktops, laptops, servers, printers, remote access, and file sharesManage and resolve issues related to Microsoft 365, mobile devices (iOS, Android), and smart devices (TVs, Apple TV, Roku, Amazon Fire)Support AV and video conferencing equipmentAddress network access issues, including physical cabling and system toolsCreate user and configuration documentation for supported systemsParticipate in on-call support, including after-hours and on-site assistance when neededMaintain a consistent physical presence at the workplace during all working hours Qualifications Requirements Bachelor’s degree or equivalent experience/trainingMinimum 3 years of IT analyst experience in fast-paced E-Commerce or production environmentsAdvanced proficiency in Microsoft Windows (Windows 11, Server 2019/2022)Strong experience with Apple OS and terminal commandsExpertise in mobile OS platforms (iOS, Android)Proficiency in Slack, Zoom, Microsoft Office 365, SharePoint, and Power AutomateSolid understanding of networking architecture and VLANsExcellent phone-based technical support and customer service skillsStrong analytical and abstract problem-solving abilitiesAbility to multitask and remain productive under varying workloadsCreative problem-solver with a proactive mindsetFriendly, professional demeanor with strong interpersonal skillsExceptional communication skills—both written and verbalCapable of working independently or collaborativelyStandard working hours are 8:00 a.m.–5:00 p.m., Monday through Friday, with on-site attendance required.Physically able to lift up to 50 lbs and perform extended physical tasks (bending, stretching, standing, etc.) Preferred Qualifications Experience with smart devices and set-top boxesDevelopment experience with SharePoint, Power Apps, and Power AutomateFamiliarity with shared file services (OneDrive, Dropbox, Box, FTP)Experience with project management tools (Microsoft Project, Planner)Knowledge of Desktop-as-a-Service (DaaS) and Software-as-a-Service (SaaS) platforms Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com. VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc. VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.