Enterprise Account Manager (Senior Care / Senior Living - West)

About the role

The Enterprise Account Manager is a senior-level client leadership role responsible for managing a portfolio of high-value senior care and senior living client relationships. This individual serves as an executive-level point of accountability, ensuring an exceptional client experience while driving retention, operational excellence, and revenue growth across a specialized healthcare vertical.

Responsibilities

• Serve as a strategic advisor for DAS Health’s largest and most complex senior care and senior living client relationships.
• Build and maintain trusted relationships with executive leaders, operators, administrators, and key stakeholders across senior care environments.
• Develop and execute strategic account plans that align client business objectives with DAS Health’s services and solutions.
• Lead executive business reviews, strategic planning sessions, and account governance meetings.
• Partner with internal teams across operations, sales, service delivery, product, finance, and marketing to drive client success.
• Identify and advance opportunities for account growth, expansion, and increased client engagement.
• Manage critical client escalations, proactively mitigate risk, and strengthen overall client satisfaction and retention.
• Maintain accurate account forecasts, growth strategies, risk assessments, stakeholder mapping, and opportunity tracking.
• Develop deep expertise in DAS Health’s senior care and senior living solutions, market dynamics, and competitive landscape to serve as a consultative resource for clients and internal stakeholders.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience.
• 10+ years of account management experience supporting enterprise-level organizations.
• Prior or current healthcare industry experience, ideally within senior care, senior living, skilled nursing, assisted living, long-term care, or multi-site care organizations.
• Demonstrated success retaining clients and driving revenue growth within existing accounts.
• Strong executive presence with excellent communication, presentation, and relationship management skills.
• Proven ability to influence senior stakeholders and navigate complex organizational environments.
• Strategic mindset with strong business acumen, negotiation skills, and problem-solving abilities.
• Understanding of enterprise-level sales cycles, renewals, and account expansion strategies.
• Highly organized, self-directed, reliable, and results-oriented.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• West Coast or Pacific Time Zone location strongly preferred.
• Ability and willingness to travel as needed to support client relationships.

Qualifications

• Experience in healthcare IT, managed services, technology solutions, or consulting environments.
• Experience leading executive business reviews, account governance meetings, and strategic account planning initiatives.
• Experience working with senior care, senior living, skilled nursing, assisted living, long-term care, post-acute care, or multi-site healthcare organizations.
• Experience managing complex client environments involving multiple stakeholders, business units, facilities, and executive-level decision makers.
• Familiarity with CRM systems, account forecasting, stakeholder mapping, or strategic opportunity tracking.

Skills

• Strategic mindset
• Excellent communication and presentation skills
• Relationship management skills
• Negotiation and problem-solving abilities
• Executive presence
• Account management experience
• Healthcare industry experience
• CRM systems knowledge

Benefits

• Competitive compensation package with uncapped earning potential.
• Comprehensive benefits package including medical, dental, vision, 401(k), and paid time off.
• Remote work environment with meaningful client engagement opportunities, ideally aligned to West Coast/Pacific Time Zone client coverage.

Pay

Competitive compensation package with uncapped earning potential.

Schedule

Remote work environment with meaningful client engagement opportunities, ideally aligned to West Coast/Pacific Time Zone client coverage.