Senior Account Manager, Enterprise (West)

About the role

As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will serve as a trusted advisor to our customers, ensuring their continued success with Sitecore's solutions and driving expansion opportunities within their organizations.

Responsibilities

• Act as primary contact for designated accounts, fostering strong relationships across all levels.
• Understand each customer's unique objectives, challenges, and requirements, aligning Sitecore solutions accordingly.
• Proactively identify opportunities for upselling, cross-selling, and contract renewals to drive revenue growth.
• Collaborate cross-functionally with internal teams and leverage Sitecore’s partner network for exceptional client support.
• Develop and execute strategic account plans to maximize satisfaction, retention, and lifetime value.
• Monitor customer health and address issues promptly to ensure long-term partnerships.
• Stay updated on industry trends, competitive landscape, and customer feedback to inform product enhancements.

Requirements

• 5+ years’ of experience in software sales or SaaS environment.
• Account management experience in an enterprise environment, selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies preferred.
• Strong business acumen and understanding of digital marketing concepts, content management systems, and the evolving digital landscape.
• Strong communication skills with the ability to build rapport and credibility with clients at all levels of the organization.
• Results-oriented mindset with a focus on driving customer satisfaction, retention, and revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Qualifications

• Possess high empathy and excitement for what can be defined as digital customer experience.
• Tenacious, ambitious, self-starter, naturally curious, highly coachable, high emotional intelligence and self-aware.

Skills

• Experienced selling using sales methodology (MEDDIC preferred)
• Demonstrable experience of selling SaaS MarTech Solutions
• Trained in Command of the Message

Benefits

What We Offer You:

• Excellent commission plans with significant rewards for over-achievement
• 1st Quarter commission guarantee
• Structured career path
• A yearly President’s Club for our sales superstars, taking you to some of the best destinations around the world
• A LinkedIn Learning subscription for your continuous development, and a range of exciting and educational company events, volunteering days and workshops
• Competitive total compensation and a generous benefits package including health insurance with gym access, dental insurance, and parental leave

Additional Information

As a step in our recruitment process, all final candidates will undergo a personal profiling assessment to help us understand potential future employees. Please note that this is not a decision-making tool, and is used only to supplement our recruitment process.

After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.

Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other local legally protected characteristic.

Typical pay range is $195,000-$300,000 OTE (on target earning)