Enterprise Account Executive
About the role
Retell AI is the voice AI platform for enterprise contact centers. We work with customers like CVS/Aetna, American Airlines, Lenovo, and Grab, and we have more customer stories than we can tell. We are hiring an Enterprise Account Executive to build and grow our new business revenue.
Responsibilities
Own Complex Enterprise Deals: Own the full sales cycle from first conversation through signed production agreement. Lead discovery, solution positioning, business-case development, technical validation, security and procurement, commercial negotiation, and executive alignment.
Turn Customer Problems Into Retell Deployments: Understand the customer’s call center operations, existing technology stack, priority use cases, and success criteria. Translate these into a clear deployment roadmap and compelling vision for how Retell can transform their customer operations.
Design Pilots That Convert: Structure tightly scoped pilots with clear stakeholders, timelines, success metrics, production requirements, and commercial next steps. Maintain urgency throughout the pilot and drive a decisive transition into production.
Run Rigorous Deal Qualification: Use MEDDPICC to identify the economic buyer, decision process, technical and business criteria, internal champion, competition, procurement path, and quantified customer pain. Maintain accurate forecasts and proactively address deal risk.
Build and Quantify the Business Case: Connect Retell’s technical capabilities to measurable business outcomes, including automation rate, resolution rate, cost reduction, customer experience, revenue impact, and speed to deployment.
Navigate Complex Buying Committees: Build trusted relationships across executives, contact center leaders, IT, security, procurement, legal, product teams, and technical champions. Multithread every strategic account and create alignment across business and technical stakeholders.
Lead Technical and Product Collaboration: Partner closely with solutions engineering, FDE, product, and engineering teams to demonstrate Retell’s platform, validate integrations, resolve technical blockers, and design solutions that can succeed in production at enterprise scale.
Drive Production and Expansion: Stay accountable beyond the initial signature. Partner with deployment and customer success teams to ensure successful implementation, demonstrate value, and expand Retell across additional use cases, teams, business units, and geographies.
Bring the Market Back Into Retell: Represent the customer internally by clearly communicating objections, competitive intelligence, product gaps, and emerging enterprise requirements to Retell’s product and leadership teams.
Requirements
5+ years of enterprise sales experience at a high-growth SaaS or AI company, with a track record of closing large, complex enterprise deals.
Experience selling technical products to enterprises, ideally across contact centers, CCaaS, CRM, communications infrastructure, or AI.
Proven ability to manage long, multi-stakeholder sales cycles involving business leaders, IT, security, legal, procurement, and executive buyers.
Strong track record of designing successful pilots, building quantified business cases, and converting technical evaluations into large-scale production deployments.
Skilled in MEDDPICC, multithreading, commercial negotiation, pipeline management, and accurate forecasting.
Strong executive presence with the technical fluency to earn credibility with both business and engineering stakeholders.
Highly organized, proactive, and accountable, with the ability to create urgency and drive complex deals forward with limited structure.